Refund policy

Return Policy 

At Delara Artelier, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to ensure a hassle-free experience.

Conditions For Return

  1. Eligibility: Items must be returned within 30 days of the original purchase date.
  2. Condition: Products must be returned in their original condition, unused, and with all original packaging and tags intact.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.
  4. Communication: To start a return, you can contact us at:  contact@delaraartelier.com

If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Shipping Costs

  • The buyer is responsible for all shipping costs associated with returning the item(s).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s).

You can always contact us for any return questions at contact@delaraartelier.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at contact@delaraartelier.com

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Custom or personalized items
  • Items marked as final sale

Thank you for shopping with Delara Artelier.